The demand for an exceptional guest experience is transforming the hospitality industry as we know it.
Hotels all over the world are finding new ways to connect with guests across all platforms and touch-points to promote service, revenue and loyalty. GX spotlights hotels that are reimaging the guest experience and weaving technology into their brand identity and service delivery.
GX Spotlights
The Year in Hotel Tech: 2020 in Review
A look at 2020 in hotel technology, trends, insights, and what's next for the hotel industry and hospitality technology.
COVID Chronicles: Triumph Through Social Media and a Great Team
Torel Avantgarde Resident Manager Gonçalo Coutinho discusses how they doubled their social media followers with a clever marketing strategy and more.
The Future of Hotel Technology: Property Management Systems
Travel Technologist Simone Puorto takes a look at the current hotel tech landscape and property management systems, past, present, and future.
COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency
Village Hotels CTO Jon Davis on how the hotel group has used tech to leverage in their favor during the COVID-19 pandemic and where their business is headed.
COVID Chronicles: How a Family Owned and Operated Hotel Is Handling the Crisis
An interview with Hostellerie La Cheneaudiere owner and manager about their hotel's COVID-19 strategy and how it has impacted their guest experience.
The Future of Hotel Technology: Part 1
Travel Technologist Simone Puorto takes a look at the current hotel tech landscape, our misconceptions about technology, how it can help us, and how the COVID-19 pandemic has…
How to Optimize OTA Visuals Post-COVID-19
Learn how to optimize OTA images for your hotel in a post-COVID world from Ice Portal's Founder, Henry Woodford.
Mandarin Oriental’s COVID-19 Strategy: How to Be Agile and Prepared in Uncertain Times
Mandarin Oriental Group Director of Rooms and Quality Anja Luthje explains the hotel group’s comprehensive COVID-19 strategy and how it impacts guest experience.
Why Now is the Perfect Time for Hotels to Adopt Contactless
MyCheck CEO Shlomit Kugler explains how hotels can leverage this moment to move their hotel tech into the future and more safely accommodate and please guests with contactless…
The Race to Change Guest Experience in a COVID-19 World
ReviewPro's COO, Neil James on how hotels can strategically pivot to account for COVID, including contactless, QR codes, and more.
How Your Hotel Can Excel At Guest Experience: What We’ve Learned in Our First Six Months
We take a look at what we've learned in our first six months, from the world's leading hotels in guest experience.
An Exceptional Guest Experience Yields Exceptional Results for Edwardian Hotels
Edwardian Hotels proudly showcases their dedication to guest experience throughout their work at all 12 UK properties.
How ARRIVE Hotels is Defining The Next Generation of Guest Experience
ARRIVE Hotels is what happens when an ambitious team of young upstarts with backgrounds in hospitality, architecture and tech set out to disrupt the hotel industry and redefine…
How Eccleston Square Hotel Commands Technology to Deliver Highly Personalized Service
Eccleston Square Hotel uses the latest technology to deliver their guests a highly personalized service that feels like their dream home-away-from-home.
How Hotel Corallo Sorrento Acts on Big Data to Create a Perfectly Detailed Guest Experience
Hotel Corallo Sorrento uses a hands-on approach to guest data, meeting guests' needs at the right time in the right way.
citizenM Reinvents Luxury for the Mobile Traveler
citizenM is a hotel known for reinventing luxury for the mobile traveler. Find out how this design hotel uses technology to enhance the guest experience.
TI’ME Hotels Masters High Technology and the Art of Hospitality
TI’ME Hotels is an independant chain of hotels, serviced apartments and residences that was founded in Dubai in 2012.
The Hollywood Roosevelt: Tech-Enabled Luxury
The Hollywood Roosevelt is a high-end, luxury hotel and tourist destination that has been at the heart of the Hollywood scene for almost a century, and remains so today.
GX Interviews
The Year in Hotel Tech: 2020 in Review
A look at 2020 in hotel technology, trends, insights, and what's next for the hotel industry and hospitality technology.